Order Cancellation
Orders can be canceled within 2 hours of placement.
Once shipped, orders cannot be canceled.
Refunds
We offer replacements or refunds in the following cases:
✅ Damaged or defective product upon delivery
✅ Incorrect item received
To request a refund, email us at storemanager@thesterlingkashmir.com within 24 hours of delivery with order details and images of the product.
Refunds will be processed within 5-7 business days via the original payment method.
🚫 Non-Refundable Items:
1. Opened or used food products (for hygiene reasons)
2. Items without original packaging
Shipping Policy
A. Shipping Time
- Orders are processed within 24-48 hours of payment.
- Delivery takes 5-7 working days within India.
B. Shipping Charges
- Free shipping on orders above 500.
- Standard shipping rates apply for orders below the limit.
C. International Shipping
Currently, we offer global shipping. Charges vary based on location.
📦 Tracking Details: You will receive a tracking link once the order is shipped.
Need help?
Suggested text: Visitor comments may be chec📧 Email: storemanager@thesterlingkashmir.com
Address: Second Floor C3, Gali No.1, IGNOUE Road, Neb Sarai, South Delhi 110068.
Branch: Mehtab Enclave, Bagh-i-Mehtab, Srinagar, Jammu and Kashmir 190019
By using our website, you agree to these policies. For any assistance, feel free to contact us!