Who we are

Welcome to The Sterling Kashmir, your trusted source for authentic Kashmiri dry fruits, spices, and handicrafts. We started our journey in December 2020, selling premium Kashmiri products through Facebook and Instagram. Over time, we built a strong reputation for quality and authenticity, earning the trust of customers across India. With 75-80% repeat orders, we knew it was time to take our business to the next level.

Today, we are a registered business with a dedicated online store, allowing us to serve customers globally. Our mission is to provide pure, high-quality Kashmiri products while promoting the region’s rich cultural heritage. From handpicked Mamra almonds and walnuts to the world’s finest saffron, every product is sourced directly from farmers and artisans.

At The Sterling Kashmir, we believe in quality without compromise. Our goal is to deliver the true essence of Kashmir to your doorstep, ensuring freshness, purity, and authenticity in every order.

At The Sterling Kashmir, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.sterlingkashmir.com and purchase our products.

Information We Collect

We collect data to enhance your shopping experience and ensure smooth order processing.

A. Information You Provide

When you interact with our website, we may collect:

Personal Details: Name, email, phone number
Billing & Shipping Information: Address, postal code, and order history
Payment Details: (Processed securely via third-party payment gateways)
GST Number (if applicable): For tax invoices

B. Information Collected Automatically

Device & Browsing Information: IP address, browser type, and pages visited
Cookies & Analytics Data: Helps improve site functionality and personalize your experience

C. Information from Third-Party Services

We may receive data from:

Payment Gateways (for transaction verification)
Shipping Providers (for order tracking)
Marketing & Analytics Tools (Google Analytics, Meta Ads, etc.)

How We Use Your Information

We use your information to:
✅ Process and fulfill your orders
✅ Provide order updates and customer support
✅ Improve website functionality and personalize your experience
✅ Send exclusive offers and promotions (you can opt out anytime)
✅ Ensure fraud prevention and legal compliance

Payment & Security

We do not store payment details—transactions are handled by secure payment gateways.
SSL encryption protects your data from unauthorized access.

Sharing Your Information

We never sell your personal data. However, we may share it with:

Legal Authorities: If required by law

Shipping Providers: For deliveries and tracking

Payment Gateways: To process secure transactions

Marketing & Analytics Services: To enhance customer experience

Cookies & Tracking Technologies

We use cookies to:
🍪 Improve your shopping experience
🍪 Save your preferences and cart details
🍪 Analyze website traffic

You can disable cookies in your browser settings, but some features may be affected.

Your Rights & Choices

✔ Access, update, or delete your personal data
✔ Opt out of promotional emails
✔ Manage cookies through browser settings

For any privacy-related concerns, contact us at storemanager@thesterlingkashmir.com.

Third-Party Links

We may update this policy periodically. Any changes will be posted with the Effective Date.

2. Terms & Conditions

By accessing www.thesterlingkashmir.com, you agree to the following terms:

A. Use of the Website

You must be at least 18 years old or have parental guidance.
All content, including text, images, and logos, belongs to The Sterling Kashmir and may not be used without permission.

B. Product Information & Pricing

We strive to provide accurate product descriptions. However, slight variations in color, size, or texture may occur due to natural sourcing.
Prices are subject to change without prior notice.

C. Payment & Security

We accept credit/debit cards, UPI, net banking, and other secure payment options.
Transactions are processed securely; we do not store payment details.

3. Cancellation & Refund Policy

A. Order Cancellation

Orders can be canceled within 2 hours of placement.
Once shipped, orders cannot be canceled.

B. Refund Policy

We offer replacements or refunds in the following cases:
✅ Damaged or defective product upon delivery
✅ Incorrect item received

To request a refund, email us at storemanager@thesterlingkashmir.com within 24 hours of delivery with order details and images of the product.

Refunds will be processed within 5-7 business days via the original payment method.

🚫 Non-Refundable Items:

Opened or used food products (for hygiene reasons)
Items without original packaging

Shipping Policy

A. Shipping Time

Orders are processed within 24-48 hours of payment.
Delivery takes 5-7 working days within India.

B. Shipping Charges

Free shipping on orders above 500.
Standard shipping rates apply for orders below the limit.

C. International Shipping

Currently, we offer global shipping. Charges vary based on location.

📦 Tracking Details: You will receive a tracking link once the order is shipped.

Contact Us

Suggested text: Visitor comments may be chec📧 Email: storemanager@thesterlingkashmir.com
Address: Second Floor C3, Gali No.1, IGNOUE Road, Neb Sarai, South Delhi 110068.
Branch: Mehtab Enclave, Bagh-i-Mehtab, Srinagar, Jammu and Kashmir 190019

By using our website, you agree to these policies. For any assistance, feel free to contact us!